Communicating BRCA-related risks well is harder than it sounds. The medical information is complex, and the person receiving it is often anxious, sometimes frightened and may be processing the news alongside worries about surgery, appearance, fertility, or family. Getting the balance between accuracy and sensitivity right matters a great deal.

The CHOICE training methodology (D4.3) is designed to help healthcare professionals with this. It covers:

• How to address emotional and psychological concerns alongside the clinical facts, rather than treating them as separate conversations.
• How to adjust your communication to different health literacy levels, so patients actually understand what you’re telling them.
• How to be aware of cultural context, since what works in one country may not land the same way in another.
• How to use plain language instead of medical jargon. This sounds simple, but in practice it takes deliberate effort.

This section will be expanded with practical examples and refined guidance once the CHOICE training programmes have been piloted with healthcare providers across all three partner countries, expected in early 2028.